Step 1
Name of the unit where the compensation application is made
Aras Kargo Damage Compensation
Aras Kargo A.Ş.
Compensation Procedure
We apply the following procedure for compensation claims received from our customers regarding the services we provide, as well as for any future claims.
Compensation Application:
The customer (either the sender or the recipient) must apply with a written petition to the service unit from which the shipment departed or arrived, or to the Regional Directorate to which that service unit is affiliated. Third parties who are not positioned as the sender or the recipient of the cargo cannot file a compensation claim. If an online compensation application is made, the wet-signed version of the compensation petition must be uploaded to the system during the application. Subsequently, the original document must also be sent to the Aras Kargo head office address.
Step 2
Waybill number or cargo tracking number and date
Step 3
Date of the warehouse receipt (must be submitted if available)
Step 4
Clear and understandable explanations of the cause of the loss (loss/damage/accident, etc.)
Step 5
Amount of compensation requested
Step 6
Cargo content information and customer statement (detailed information about the contents for how many pieces of product cost compensation is requested; product name, quantity, brand, model information)
Step 7
First name, last name, TR ID number, email address, and signature of the compensation applicant
Step 8
Bank account details of the applicant (Bank name, account number, IBAN information)
Required Documents to be Attached to the Application Petition
Photocopy of the warehouse receipt (must be submitted if available)
In case of damage/loss, an official document verifying the value of the cargo content (sales invoice belonging to the shipped product; if not available, the purchase invoice, receipt, etc.), a peer/equivalent invoice if no document for the product exists, and additionally for commercial shipments, the product waybill belonging to the transportation date ("Pursuant to subparagraph (5) of Article 230 of the Tax Procedure Law No. 213, issuing a waybill is mandatory.")
If the cargo content is a product to be repaired, the service form, the invoice showing that the repair was made, invoices for replaced parts, and a photograph of the damaged product
