How Can We Help You?

Quick solutions from Aras Kargo through different channels

Call Center

You can contact our Call Center employees to get information about our services and to get answers to your feedback.

Compensation for Damages

You can apply for compensation for your damaged or lost packages during transportation.

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Feedback Form

You can share your experiences, opinions, and suggestions that you had during your shipment with us on our feedback page.

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FAQ

You can review frequently asked questions and answers about the issues related to your shipment that you are wondering about or need help with.

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OUR CUSTOMER RELATIONS POLICY

To be the first brand preferred in the sector, we hereby undertake;

To develop practices that encourage the continuity of open communication,
To be easily accessible via all channels to increase stakeholder satisfaction and service quality,
To address and resolve complaints objectively and impartially, adhering to the principles of transparency and confidentiality,
To serve at the targeted time by demonstrating a customer-oriented approach,
To be an accountable organization that continuously improves with the experience gained by customer feedback and the full support of management.
To fulfill the requirements of the standards related to our activities, applicable legal and other conditions, and compliance obligations in accordance with the ethical rules and our core values.

Click here to view the ISO10002 certificate.

Click here to view the ISO9001 certificate.

Our Customer Feedback Solution Process

Customer feedback is received from all channels*.

Step 1

Customer feedback is recorded.

Step 2

The customer is provided with the “Your feedback has been received” note and the feedback registration number.

Step 3

The customer can track their feedback by using the registration number from the moment their feedback is recorded in the system.

Step 4

Feedback is prioritized depending on its analysis.

Step 5

Actions are determined and planned for the solution of feedback.

Step 6

If it is possible to resolve the feedback without delay, the actions are taken immediately.

Step 7

If additional data, information, etc. are required to resolve the feedback, the information collection and research phase is carried out.

Step 8

Customer feedback is resolved as a result of the actions.

Step 9

The customer is informed that the feedback has been resolved.

Step 10

If customers do not accept the methods related to the solution and alternative solutions are run out, the feedback owner is informed about the regulatory requirements and out-of-company solutions.

Step 11

If the customer does not resort to legal remedies or the customer approval concerning the solution is received, the feedback closure phase is completed.

Step 12

* QR code, Mobile Application, Live Support, Feedback Form, Social Media, Phone, Face-to-Face, Fax, E-mail, Complaint Websites, Letter, the Information and Communication Technologies Authority