Legal

Delivery Definition; Refers to the goods and commodities contained in files, packages, parcels, crates, etc. that are transported from one place to another in certain periods of time.

Delivery Transportation; Refers to inner-city and inter-city transportations and the transportations between our country and other countries of goods and commodities within a certain period of time.

Our aim; Complete and undamaged delivery of shipments on time.

The ATF Standard:

It must be issued upon taking the delivery from the branch or address. The contact information of the Buyer and Sender is to be written on the document in such a way that the service, delivery, quantity, and payment method, as well as the shipment delivery date, can be clearly viewed, and it is to be signed mutually and the first copy must be given to the customer. It is forbidden to submit unfilled ATF documents and stubs to customers and third parties, in addition to signing the shipment/invoice, etc. belonging to the customers upon taking the delivery from the address.

Barcoding Standard:

The shipment barcode is an important means of compassing the timely arrival of the shipment at the delivery point, and it is a requirement of our standard operation that the barcode is applied in such a way that it does not fall off the material and can be clearly seen. Due to the special structure of the material, it is imperative to use auxiliary elements such as barcode tags, coding pens and coding on the shipment to prevent the barcode from falling off.

Delivery Tracking Standard:

It is our standard that all measurements are taken meticulously to ensure that the delivery can be tracked properly and that the required performance is measured in all processes, from the moment the shipment is received by the customer to the moment the shipment is delivered to the recipient.

Complete Delivery Standard:

It is our standard that the complete delivery of the shipment is made on a piece basis in all processes from the moment the shipment is received from the customer until the moment the it is delivered to the recipient, including the person and inter-unit drivers of the material.

Transport Waybill Standard:

As required by law, it is our standard that the bulk transport waybill is issued during delivery of shipment between units and when the delivery is taken to the recipient of the shipment. It is essential to use CDF (Cargo Delivery Form) together with the Transport Waybill document during distribution.

Plastic Seal Standard:

It is our standard that plastic seals are used in all vehicles and manifest bags in order to follow the healthy chain of possession during inter-unit delivery and for delivery security. The number on the seal must be written on the Transport Waybill.

Manifest Bag Standard:

It is obligatory to use manifest bags during inter-unit File and Mi shipments, and to use plastic seal and Transport Waybill during their transfer.

Our Delivery Methods

1. Delivery from the branch,
2. Delivery at the recipient's address,
3. Delivery in the mobile area,
4. Non-Delivery to Address

Delivery Types

1. File
2. Parcel
3. Mi

Delivery Transportation Types

1. Land
2. Sea
3. Air

1-DELIVERY TYPES

A-Standard File Delivery

Standard File Delivery is our service in which we carry out the delivery from a certain point to a certain point within the delivery times that are predetermined and committed in our system. Shipments with file status are shipped in a manifest bag. A Transport Waybill is issued for the manifest bag.

B-Standard MI Shipping

Standard MI Shipping is our special service for shipments in the range of 0.5-2 Kg/Desi, in which we carry products with commodity content called 'MI' and not in the nature of a file. Shipments with MI status are shipped in the manifest bag as in the file. As you know, Transport Waybill application is standard in transport with manifest. If the product shipped as MI is a commercial product, if it is an individual shipment with the customer delivery note document of the sender customer, it must be shipped by taking the content declaration.

If the product in a packaged shipment is a commercial product and the sender is an individual shipment with the customer delivery note document of the customer, it must be shipped by obtaining a content declaration.

2-DELIVERY TRANSPORTATION TYPES

A-SEA CONNECTING TRANSPORTATION:

Sea Connected Transportation is restricted to the islands in the Turkish sea area to be 99 dm3 (30 Kg) in one piece. Delivery shipments and deliveries are made to these locations as Mobile addresses every day and/or on certain days of the week depending on the density. Delivery delays caused by force majeure events are not the responsibility of Aras Kargo A.Ş.

B-AIR CONNECTING TRANSPORT:

In domestic shipments, deliveries are made within the limits and durations that are specified in our system periodically and up-to-date. These limits and durations are determined entirely based on the updates of the supplier air carrier companies and this service is offered to our customers.

The goods to be transported based on the air transport rules must not exceed 1,40 meters and 30 kg in one piece.

The carrier air company undertakes to make every reasonable effort to make this transportation on time. In cases where there is no fault attributable to the carrier or in unexpected cases, the carrier may use other carriers or aircraft and may carry out the transportation by other means of transportation, taking into account the benefits of the shipper without prior notification. The carrier airline company is authorized to select or change the airway layout or to go out of the airway layout.

Delays/Cancellations that may occur for this reason or in all cases that fall into the force majeure event caused by the airline company, the responsibility legally belongs to the air carrier company and Aras Kargo shall not take any responsibility for this.

The packing responsibility of the File-Package-Parcel-Sack-Crate to be transported and its packing suitable for transportation belongs to the sender. Live animals shall not be transported along with the products, the transportation of which is prohibited by airway companies and by law, and the products that have the status of Hazardous Substance by the IATA.

If the package to be sent is in cold chain status, the labels and markings specified in the packaging rules determined by the carrier airline must be attached and it must be left at least 5 hours before the flight time to the Aras Kargo Branches in Istanbul and other provinces much earlier according to the location of each province and dry ice must be kept in the package to protect the product for 48 hours. The damages arising from the deterioration of the products that fall within the scope of the cold chain are not under the responsibility of Aras Kargo A.Ş.

C-LAND CONNECTING TRANSPORT:

Within the framework of our current transportation standards, the road transport rules are our standards within the scope of the documents and processes covered by the Road transport law and the regulation of the Ministry of Transport. Our transportation and delivery times determined by Aras Kargo A.Ş. in our road transportation, except for force majeure events, are limited to 24 hours between 0 and 600 Km and 48 hours above 600 Km (72 hours for deliveries arriving at Istanbul – Hakkari, and Cyprus), and it is essential that deliveries are made during the day.

3-DELIVERY TYPES

A-MOBILE AREA

Deliveries to our Towns and Villages are made by MOBILE DAY definition based on the population, travel distance to the center, industrial potential, and Official institution/Bank branch availability on the days that are up-to-date in our system and determined periodically. Standard Delivery rules also apply to the deliveries to Floors in Mobile Areas.

B- NON-ADDRESS DELIVERIES

There is no delivery-to-address service available for shipments arriving at the points outside the daily operation and mobile area of the arrival unit. These points are excluded from the Delivery to Address Service. The cost of delivery to the address to be made for the shipments of some companies contracted by the head office is determined and charged to the discharge unit as an expense; the cost incurred for other deliveries is carried out based on the opinion and approval of the head office branch.

C- DELIVERY IN THE BRANCH

Shipments, the service type of which is branch delivery (AH, TI and SMS) and which cannot be delivered to the recipient on the previous day, are delivered to the recipient or to the persons authorized to receive the delivery.

D- DELIVERY TO ADDRESS

The shipment, the service type of which is the Delivery to Address and which is delivered to the recipient or to the persons who are authorized to receive the delivery, Service type DA ( Delivery to Address) and delivery of shipments that cannot be delivered to the recipient from the previous day to the recipient of the shipment or to persons authorised to receive the shipment,

E- RETURN DELIVERY STANDARDS

Shipments that are not delivered to the recipient for any reason will be held at the delivery branch for a maximum of three days after arrival at the delivery branch before being returned to the origin branch. If it is possible to return the shipment to the origin branch within the three working days, the shipment may be returned to the origin branch within the delivery branch's authorisation by providing the reason for non-delivery to the origin branch's return authorisation via the system. Within all time limits, the damage and losses incurred by the loads returned to the exit branch without notification will be attributed to the defective unit.

NOTE: VMH, Cross and Confused shipments sent to different units and urgent shipments are delivered in the safest and fastest way, and the costs incurred are recourse to the unit that made the mistake (The process takes place under the organization and control of the relevant Regional Operations managers).

MEASUREMENT-WEIGHING APPLICATION STANDARDS IN ARAS KARGO

While measuring the shipment, the width, height, and height unit values in domestic shipments are multiplied by each other and divided by 3,000. (Width*Length*Height/3.000= the ideal value is 20*35*40/3.000=9,33)

In overseas shipments, the width, height, and height unit values are multiplied by each other and divided by 5,000. (Width*Length*Height/5.000= the ideal value is ” 20*35*40/5.000=5,6)

The Measurement-Weighing result is entered into the system as deci and kg. The high one is taken as a basis for pricing.

The prices for the measurement and weighing deviations detected by the transfer centres or the destination units are calculated on the individual list and passed on to the discharge branch.

OUR NON-STANDARD DELIVERY DEFINITION

NON-STANDARD DELIVERY DEFINITION

Shipments requiring special vehicles and additional personnel at the time of collection and delivery at our branches, cannot be loaded onto the conveyor at our Transfer Centers, cause handling and stacking problems, and cannot be operated with a single person, shipments with no durable packaging may damage the products next to them and the substances that are prohibited to be transported and dangerous under the Turkish Commercial Code, the Postal Code, the Road Transport Law, and other legislation are non-standard deliveries.

OUR NON-STANDARD DELIVERY DEFINITION BASED ON PRODUCT CONTENT

Shipments Containing Liquid Content: All shipments and cans with liquid contents of all customers, regardless of being owned by Individual and Corporate customers, are Non-Standard Shipments. If the packaging meets the transportation standards, it can be transported without transportation assurance. (Transportation of products subject to liquid transportation; If they are in a canister, they must be packed with additional sealed packaging, if they are in a tin box, other liquid content products will be made with a second protected packaging in double corrugated cardboard.) It is strictly forbidden to transport liquid products that may be harmful to human health. (With chemical content, hydrochloric acid, bleacher, etc.)

Shipments Containing Chemical Substances: All kinds of shipments containing flammable, explosive, toxic liquids and gases and the shipments, the contents of which are determined by warning stickers on the outside indicating that they contain biological hazards, narcotic drugs, etc., of all our customers, are deemed Non-Standard Deliveries. This type of cargo cannot be transported.

Heavy, Numerous, or Long Shipments:

1. Shipments in the form of slats and bars with a length of more than 270 cm,
2. Pallets with a perimeter size exceeding 400 cm. (Assuming that the Euro pallet is 120x80, it goes beyond the standard above this size and poses a danger.)
3. The pallet height should be a maximum of 180 cm and the weight a maximum of 500. The shipments, which are out of these measurements, are deemed Non-Standard Deliveries.

If the packaging is in line with the standards, it can be transported with the General Directorate Operation compliance without transportation assurance.

Shapeless Shipments: All shapeless shipments that do not allow stacking and all kinds of shipments with pointed ends, cutting parts, and protruding parts that will go out of the packaging are deemed non-standard deliveries. If the packaging is within the standards, it can be transported with the General Directorate Operation compliance. (Shapeless shipments can be transported on a crate pallet.)

Shipments with Insufficient Packaging: The packaging must be strong enough to bear the weight of the product placed in it. The packaging should be firm; there should be no wetness, holes, or tears on it. It should be taped from the bottom to the top and sides. The shipments, other than these, are all Non-Standard. It should not be received for shipment.

Shipments Containing Foodstuffs: All kinds of food that may be spoiled or damaged during transportation and shipments that have odors that affect and permeate the shipments around them are deemed Non-Standard Deliveries. If the packaging is within the standards, it can be transported with the General Directorate Operation compliance without insurance.

In addition to the aforementioned, Cold Chain, Glass-containing products, all kinds of securities and minerals, and firearms fall within the scope of Non-Standard Delivery. If the packaging is within the standards, it can be transported with the General Directorate Operation compliance without insurance.

Heavy and Long Shipments and Shapeless Shipments can be transported at an additional cost above the current transportation prices. We aim here that since they are non-standard deliveries, they are shipped not by 1 person, but maybe 2 persons and special vehicles in their receipts and deliveries, besides, they take up more space in our vehicles than their existing areas. During the transportation of such deliveries, +1 day is added to their delivery duration.

NOTE: Cancellation of the delivery note belonging to a shipment that does not comply with the transport standards and has been returned to the discharge unit by the discharge TM is carried out and the amount of the shipment concerned is returned to the unit.

THOSE WE DO NOT TRANSPORT

1. Hazardous substances and similar substances that may endanger people due to their nature and nature or packaging, damage other shipments, flare up, blaze, or explode.
2. Jewelry, precious metals, and stones, bonds, securities, live animals, empty containers, all kinds of valuable commodities of artistic value,
3. Perishable biological substances and radioactive substances.
4. Narcotic substances such as opium, morphine, cocaine, and cannabis, except for narcotic substances sent for a medical or individual purpose and specified by official documents that the senders are allowed to do so.
5. Animals, other than those that are authorized in writing to be shipped by the relevant public institutions and organizations, such as bees, silkworms, leeches, etc.
6. Inanimate animals other than those that have been dried or otherwise preserved.
7. Postal shipments that carry signs, images, and writings that are contrary to the rules of general morality or disrupt the safety and encourage the commission of a crime.
8. All kinds of substances that are prohibited from being purchased, sold, transported, or handed over by the relevant legislation.
9. Acceptance, collection, processing, dispatch, distribution, and delivery of domestic and international communication shipments, the weight or fee of which is determined by the Council of Ministers with the submission of the Ministry upon the proposal of the Information Technologies and Communication Authority,
10. Postal services of the Turkish Armed Forces in peace,
11. Acceptance, processing, dispatch, distribution, and delivery of all kinds of notifications, including electronic media, within the scope of the Notification Law and other laws, without prejudice to the provisions of the Tax Procedure Law on electronic notification,
12. Printing and sale of postage stamps, personal stamps, commemorative stamps, postal cards, and first-day envelopes showing the fees to be charged for postal service,
13. Checks, promissory notes, stocks, bonds, etc., that are within the scope of negotiable instruments, gold, and silver, jewelry, precious metals, as well as money and similar commodities, the transportation of which is prohibited by the Turkish Commercial Code, shall not be transported.
14. (All kinds of shipments (letters, etc.) that fall under the postal monopoly within the scope of Postal Law No. 5584 and other legislation, as well as all kinds of deliveries, the transportation of which is prohibited by law.)
15. Penetrating deliveries of corporate and individual customers, unless the end parts are closed with a gusset.
16. All kinds of shipments having flammable, explosive, toxic, smelly, liquid, and gaseous properties, full and empty gas cylinders, liquid machinery and kitchen oils, and agricultural pesticides of corporate and individual customers will not be transported.
17. Shipments with contents that are not flammable, explosive, toxic, or smelly, but are chemical substances, which are fluid deliveries.
18. Barbed wire
19. All kinds of shipments, the contents of which are biologically hazardous and may threaten human health.
20. Shipments that give off bad odors that affect the surrounding shipments and whose packaging does not comply with transportation standards (except vacuum packaging)
21. Tobacco Products of institutions that do not have a manufacturer's certificate cannot be sold by automatic machines, and electronic media, such as telephone, television, and Internet, and cannot be transported by shipment for sales purposes.
22. İllegal shipments, such as guns, drugs, etc.
23. The production, import, transportation, protection, storage, sale, use, and destruction of explosive materials and hunting equipment and the like that are excluded from the Law on Firearms and Knives and Other Tools and monopoly and bullets, empty casings, pistols and all kinds of firearms, except for the empty shotguns and their parts sent between factories and dealers in accordance with the principles and procedures of their inspection, are prohibited to be transported. Shotguns can be transported with the General Directorate Operation compliance without insurance.
24. Regardless of their packaging, it is forbidden to transport excavator buckets, drainage pipes, barbed wire, industrial valves, construction, residential elevator, etc. products.
25. Shipments containing fish, live animals, dead animals, meat, chicken, intestines, eggs, raw skin, human or animal tissue samples, fetal biopsy, and assay samples are prohibited to be transported and accepted because their contents are sensitive and endanger human health.
26. Refrigerator can not be transported.
27. In shipments for commercial purposes, it is forbidden to transport commodities that do not have a waybill or invoice of the product.

DELIVERIES UNDER SPECIAL CONDITIONS (WITHOUT TRANSPORTATION ASSURANCE)

1. From the items covered by the postal shipment, the substances, the transportation of which is conditional within the scope of the relevant legislation of public institutions and organizations, provided that they meet these conditions,
2. The companies that have received the “Production Permit Conformity Certificate” from the Tobacco and Alcohol Market Regulatory Authority and the natural persons and legal entities that have received the “Wholesale Sales Certificate” may send tobacco products by delivery to another wholesaler or retail seller on the condition of presenting the documents obtained from the “Tobacco and Alcohol Market Regulatory Authority”. (Transportation can be made with a bag, provided that manual coding is made, a Barcode plate is attached, and the packaging is intact. The follow-up on this issue is made by the transfer center.)
3. They may send tobacco products to public institutions or laboratories, which analyze tobacco products to be sent to public institutions. (Transportation can be made with a bag, provided that manual coding is made, a Barcode plate is attached, and the packaging is intact. The follow-up on this issue is made by the transfer center.)
4. Stained glass, glass, and glassware, mirrors, marble-made items, porcelain, ceramics, glue, auto glass, automotive components that are not in Styrofoam-backed boxes, foodstuffs, used electronic products shipped for repair purposes, all kinds of liquid substances that do not have flammable and explosive properties, liquids that are not harmful to human health in case of contact.
5. The sender is directly responsible for the damage and loss of delivery of this nature, as well as for the damage inflicted on other delivery during transportation.
6. Electrical, white and electronic appliances, air conditioning, musical instruments, and empty toner that are not in the original packaging will be transported by obtaining a certificate of responsibility. It is forbidden to ship such products without packaging. If the oven is not in its original packaging, it must be uninsured, and if it is in its original packaging, it can be transported insured, except for its glass parts.
7. The sender acknowledges and pre-accepts that the carrier is not under specific obligation to safeguard the products against heat, cold, temperature fluctuations, moisture, vibrations, or analogous influences. In the event of transporting such products, the sender assumes direct responsibility.
8. Fur, Clock, Rosary, Deep freezer, Electric heater, Hood, Furniture
9. Other household items that have been packed and placed in a crate will be transported by obtaining a certificate of responsibility, provided that they comply with all delivery standards. (These shipments can be transported provided that an invoice is issued without ÜG and discount and they are delivered to the branch and picked up from the branch.)
10. Liquid deliveries of corporate customers whose packages are of certain standards will be transported under the conditions specified in the contract with the General Directorate Operation compliance (They can only be transported after the determination of a certain packaging standard in their contract.).
11. All commodities of 1 - 2 desi and below, small electronic goods and similar products shall be transported in manifest bags.
12. Mobile phones that have been used or shipped to be repaired are taken for delivery by taking their IMEI number in an open package, taking the uninsured liability certificate, and registering these details in the system.
13. The medicines and medical products covered by the cold chain (deliveries protected with Dry ice approved by the Directorate General for 3 days, with a MEDICINE STICKER on them) in a Cage by the Transfer Centers and can be transported with an uninsured liability certificate, provided that their daily delivery can be made by the destination units.
14. If the radiator and bearing are not in their original packaging, they can be transported with a certificate of responsibility. The motorcycle should be transported with a crate or cage, in other cases, it should be transported with a certificate of responsibility.
15. Metal materials such as screws, chains, nuts, and nails can be transported in sturdy crates or plastic containers in packages weighing less than 25 Kg and allowing coding.
16. Rolled household furnishings; Curtains, carpets, fabric, curtains, printed documents, etc. products can be transported in protective strapped liquid- and dust-proof packaging.
17. Deliveries of Dry Food, Textile products, etc. weighing up to 50 kg/Deci can be transported in bags, provided that manual coding is made, a barcode plate is attached, and the packaging is intact.
18. In addition to operational transportation standards, we will act in accordance with the transportation contracts concluded with Corporate Customers.

HAZARDOUS SUBSTANCES

Hazardous Substances That We Do Not Transport And their Degrees of Risk

Class 1 - Explosive Substances

Class 2 - Gases (Flammable, pressurized, toxic)

Class 3 - Flammable liquid substances.

Class 4 - Flammable solid substances.

Class 5 - Oxidizing agent, Organic peroxides.

Class 6 - Toxic and infectious substances.

Class 7 - Radioactive substances.

Class 8 - Corrosive (Corrosive Substances)

Class 9 - Miscellaneous (Dry ice and Magnetic substances)

Hidden Hazardous Substances that We Do not Transport:

It is a must to carry out very precise controls for all the packages we will transport. Sometimes materials that seem very normal can be a material that can pose the highest risk during transportation.

Should you realise that you are about to dispatch any of the following items, immediately inform the unit manager.

1. Aeroceles (Pressurized flammable gas)
2. Some Auto parts (Batteries, Airbags)
3. Chemical Substances (Corrosive substances, flammable solid and liquid substances)
4. Tubes (Pressurized gas)
5. Diagnostic samples (Blood samples)
6. Some Diving tools (Highly bright diving lamps)
7. Some Electrical appliances (Magnetic substances)
8. Some Electrically powered devices (Wheelchairs)
9. Fire extinguishers
10. Lighters
11. Chemical Materials
12. Paint
13. Perfume, if there is a large amount of it
14. Some Photography materials (Chemical materials)
15. Some Repairmen equipment
16. Some Toolsets
17. Some Guns (Explosive materials)

DAMAGE - LOSS - COMPENSATION

In this section, the claims reporting processes, compensation issues and file processes, how the safety of a delivery should be ensured, packaging issues and our general processes and standards of our compensation recourse for the defective units, compensation cost transfers and penalty practices will be discussed.

What is the Packaging?

Packaging is the material that protects the material or product contained in it, stores the product in a clean and reliable way, and ensures its storage and transportation to the consumer.

The packaging contains the product, encloses it and promotes the sale of the product through its design. In modern sales technology, the design of the packaging attracts the consumer's attention and influences their decision when buying the product. For this reason, the packaging is a very important factor not only for damaging the product but also for selling it.

What is Packaging?

Packaging refers to a whole range of sciences, arts and technologies used in the protection and harbouring of the product in distribution, storage, sale and use. Packaging is also used in the design, testing and production of the product.

Packaging labelling is all the written, electronic and graphic methods on the packaging or separate from the packaging.

Packaging can be described as a coordinated system for preparing the product for transport, storage, sale and final consumption. It stores, protects, transports, informs and sells. Packaging is constantly present in our lives, whether in government, business, information, industry or personal use.

The benefits of packaging

• Protects the product,
• Prevents spoilage,
• Reduces cost,
• Prevents tampering with the product,
• Provides a protective measure,
• Simplifies life,

Packaging is part of the sales policy of the product with its design.

Issues to be considered in the packaging of products to be shipped by delivery transportation:

• Since the shipment will be processed manually at many points (loading and unloading), it is important that it is strong enough for the content of the product.
• If the product is in its original packaging and it will affect the sales value of the product, it must be packed with a 2nd packaging on the original product packaging for the purpose of protecting it during the shipment.
• At the stage of placing the product in the packaging, it is important to fix the product in such a way that there is no extra space in the package.
• It is important to close and tape the packaging so that it does not open during transportation.
• As many products as they can have should be placed in the packaging.
• If possible, the packaging should be used for only 1 shipment. If there are barcodes of previous shipments on the parcel, this previous shipment's barcode should be completely cleaned and removed.

PACKAGING - GENERAL SCHEMATIC SIGNS USED IN THE TRANSPORTATION OF GOODS

The packages are marked with transport instructions, usually in the language of the country of origin. Although this marking may be a guarantee of the goods to be shipped to some extent, it has little value in the shipment of the goods to or their transition through countries using different languages, and it does not have any value if the people carrying the packaging are illiterate.

Schematic symbols are usually the best solution for the transportation purposes of the goods to be shipped, and their implementation will undoubtedly reduce damage and losses caused by improper transportation of the goods. The schematic symbols specified in this standard comply with ISO/TC 145, The rules of graphic symbols.

The use of schematic symbols does not provide any guarantees for undamaged transportation. Therefore, good protective packaging is of the first importance.

This standard covers the set of symbols traditionally used in the marking of transport packages in the physical distribution chain to indicate transport instructions. Symbols should be used only when necessary.

This standard applies to packaging containing any goods but does not cover special instructions for the carriage of hazardous substances.

Symbols and their Definitions

Packaging Standards Definition in Aras Kargo A.Ş.

The packaging that wraps the product in such a way that there is no opening left, which is robust enough not to damage itself, and the shipments of others, in which there are the necessary supports to prevent the product from rocking in its packaging, is called standard packaging.

OUR DELIVERY PACKAGING DEFINITIONS ACCORDING TO THE PRODUCT CONTENT

Our packaging standard for Shipments Containing Medicines and/or all kinds of Liquids:

Regardless of whether they are owned by Individual or Corporate customers, the packaging of all shipments of all of our customers, the contents of which are medicines and/or all kinds of liquid contents, must be made in such a way as not to damage the other shipments. Such shipments may cause damage to other shipments when they are damaged, such as punctures, and fractures.

For this reason, the damages to the products that are subject to transportation within the scope of the above transportation standards that THOSE WE TRANSPORT UNDER SPECIAL CONDITIONS are transported with a liability certificate in such a way that they are outside the scope of compensation.

Firstly, if more than one product containing glass and/or liquid is transported in a package, there must be no other products that could be damaged by the glass and liquid in the package. Also, a release agent must be placed in the package to prevent damage from contact.

According to the content of the product, informational signs and necessary stickers should be used on the package. The packaging of such shipments that have not been packaged in this manner is evaluated within the scope of non-standard packaging.

Our packaging standard for shipments containing All Kinds of Electronic and White Goods, and small household appliances:

In such products, Packaging is the product group where consumers' purchase decision is most affected. Therefore, the packaging of products with this type of content is usually designed to be the product shelf packaging.

It is the responsibility of the shipping customer to make the packaging of these products in accordance with the delivery transportation standards, as in other products. The standard rules that have been regarded in Aras Kargo A.Ş. compliant with the packaging and transportation rules for all kinds of products that fall within the scope of Electronics and White Goods can be briefly summarized under the following headings.

• The material must be placed upright during holding and stacking.
• Extra products should not be placed on the product during stacking.
• Depending on the structure of the product, cage and/or basket application should be used during shipments.
• It should be covered with stretch film to prevent the packaging from deforming during transport and to avoid internal loss.
• In the packaging of the product, it is strictly necessary to tape the packaging using the company's security tape so that it will not be opened during transportation.
• Small Electronic goods to be entered within the scope of MI must be shipped in a manifest bag.
• The products such as ovens, dishwashers, etc. should be supported with pallets and foams so that the product is not damaged when the lower parts of the product are exposed to friction, etc. during transportation.
• The products that may tip over due to road conditions in the vehicle must be fixed in the vehicle.
• All second-hand electronics and White goods can be transported without insurance and with a liability certificate, as indicated in the detail within the scope of THOSE WE TRANSPORT UNDER SPECIAL CONDITIONS entitled to Our delivery standards.

Our packaging standard for Shipments containing automotive spare parts:

Some of the spare parts used in the automotive sector are designed and put into use in a way that does not put human life at risk in the event of a collision during their production phase. In this respect, headlight and bumper materials come at the forefront of the mentioned products.

Therefore, the products containing auto glass, headlight, mirror, hood, which are included in the automotive spare parts group, are transported with a liability certificate without insurance, without giving transport assurance. It falls to the sender to ensure that the shipments containing bonnet, door, bonnet suitable for transport are packaged suitable for transport as in other different products.

In such products, especially the corners and edges, which are at risk of bending and warping, should be covered and supported in the packaging. Materials that are not packaged in these standards are considered to be non-standard packaged.

Our delivery packaging standards for Heavy Deliveries with other contents, Machinery, spare parts, Food, and different products:

It is within the generally accepted rules of Aras Kargo A.Ş. to pack all shipments suitable for transportation, suitable for shipment transportation in a way and soundness that does not harm both itself and other deliveries, and it is the responsibility of the sender to make packaging suitable for handling with human power and to make pallets and/or packaging in such a way that they can be transported with auxiliary elements such as conveyor belt system, trans pallet, forklift.

In this context, the customer should be informed, taking into account all operational procedures during transport. It is important that staff receive opinions and support from the company during shipment reception, if needed.

The Stickers We Use During Our Shipments

These are the labels used to identify the delivery during shipment in order to transport the product safely at the next point according to the characteristics of the product and to indicate the service, if any, in relation to the product. They are used for communication between units.

The Standard of Reporting at Aras Kargo A.Ş:

Reporting means all of the processes of recording the words and determinations made during the shipment, documenting the minutes, keeping the minutes, documenting the minutes, keeping the record of a necessary situation with the document signed by those who have detected it, or the report signed by many people, the report, the report, the damage and non-conformance detected.

Reports in Aras Kargo A.Ş. are divided into two main groups

• Damage Reports
  • Damage Assessment Reports
  • Status Detection Report
• Non-Conformance Reports
  • Incoming Shipping non-conformance Manifesto non-conformance
  • Incoming Vehicle non-conformance
  • Manifesto non-conformance

Damage Detection Record standard:

The damage detection report is issued over the electronic system via our Main system and Courier hand terminals. The damage report cannot be issued manually.

The damage record system is a system where all damage determinations, including visible packaging damage in the delivery, are recorded at all transit points from the departure branch to the delivery branch, including taking delivery of the shipment from the sender. The damage reports shall not be disclosed to third parties without the approval of a higher authority and the units committing persistent errors shall be identified with the damage assessment report and the necessary operational improvement measures shall be initiated. After the damage report has been established, the necessary measures shall be taken on the basis that the unit is defective before the unit that made the first report to the delivery.

Status Determination Record standards:

The status determination record should be issued under mutual signature with the customer in the form as it is on our ADS system. It is forbidden to keep any signed records other than this document and/or record.

The status determination report is issued only during the delivery of the shipment and a copy of it can be given if the customer requests. Due to the fact that its content has not been counted when taking delivery of the shipment from the sender, the visible products that come out of the parcel packaging during the recording process should be written one by one, indicating their status and quantity in the status determination report. If no rupture, opening, and damage caused by Aras Kargo A.Ş. is detected during the inspection of the shipment's packaging, the missing and damages inflicted on the product are not the responsibility of Aras Kargo A.Ş. No compensation should not be claimed.

As the damage to the compensable shipment cannot be determined 100% on the basis of the determination of the status detection report, the necessary measures will be taken on the basis that all transition points, including the unit that issued the report to the shipment, are defective.

Inbound Shipment - Inbound Vehicle and Manifest Non-Conformance standard:

In practice, the detection of non-conformance is done electronically via the Esas system. As a result of the findings, improvement work is carried out on a unit basis. Non-conformance findings cannot be disclosed to third parties. In the case of shipments subject to compensation, a non-conformance is identified taking into account the non-conformance findings.

Unclaimed Shipment and Lost Shipment Investigation standards:

Unclaimed shipment; Undelivered shipments which cannot be identified by both the recipient and the sender, due to the fact that the barcode on the shipment falls and the transportation and communication information cannot be determined are called unclaimed shipments.

Measures to be taken to prevent a shipment from falling into an unclaimed position:

• Observing barcoding rules
• Using the barcode plate in shipments, the barcode of which is likely to fall off
• Making the dispatch branch coding on the packaging in a way that does not damage the product and or its packaging
• Entering the shipment that remains unattended to the Esas Unclaimed Shipment Screen in a way that its general characteristics are fully defined by the unit where the shipmentis detected as of the moment.
• Storing the unclaimed shipments entered into the system at the relevant transfer centre until the owner is found or legally for 1 year from the date of discovery in order to prevent security vulnerability.

Lost shipment Investigation; It is the investigation process of shipments that cannot be delivered to the recipient within the Operational Process. During the loss investigation process, all units are informed about the shipment that is being investigated via the electronic system with the Main system.

The loss investigation process should be carried out immediately after loading and unloading by the first dispatch and/or delivery branch by looking at the movement details of the shipment.

The investigation period for the lost shipment is 7 working days and the responsibility of finding the shipment and the responsibility of following the process belongs to the transfer center of the unit that initiated the investigation. The loss investigation record can be closed, successfully or unsuccessfully, by the transfer center to which the unit is affiliated in an electronic environment at the end of 7 working days. The compensation process should not be started before this process is closed.

COMPENSATION

What is Compensation?

Compensation means the compensation of the damage. According to the articles of the Law on Transport, 'the carrier has the duty to deliver a shipment on time, undamaged, complete and to the right person. Therefore, the responsibility for a shipment received with a warehouse receipt is transferred to the transport company. What should we consider regarding the safety of the shipment during the transport process? All units and personnel are responsible for implementing the necessary security measures and all operational procedures to prevent loss and damage throughout the process from the receipt and delivery of the shipment.

Matters Regarding Indemnification

• Missing shipments
• Damage
• Wrong Delivery
• Accident
• In-Branch Loss
• Failure to submit the CDF
• Theft (Stolen)
• Acts of Nature
• Internal Diminution
• Fraud

Matters to Consider;

• It is essential to comply with the relevant articles of the contracts of carriage signed with the customer.
• 'The sender is obliged to provide the documents and notifications required by the insurance company. Otherwise, the amount of compensation shall in any case be limited to the transport costs'.
• Damage occurrence; It is obligatory to obtain CTN (Compensation Tracking Number) on the same day as the delivery report.
• Once the CTN (Compensation Tracking Number) has been issued, the relevant documentation shall be submitted within 7 working days to the Regional Operation Manager who will forward the relevant file to the HQ Compensation department within 14 working days and the file will be finalised by HQ Compensation within 7 working days. (The file shall be finalised positively/negatively within maximum 30 days after CTN issuance).

  NOTE: Please be informed that the CTN number will not be issued for claims submitted after the date of service of the invoice and the date of record. Should any irregularity be found in the unit concerned while preparing the compensation file and obtaining the TTN, the entire compensation claim of the customer will be returned to the unit concerned.

• Following the result, the approved number (indicating the CTN) shall be invoiced by the client and forwarded to us. In other cases, such as issuing an invoice without approval, forwarding, etc., the invoice shall be returned to the client on the same day without any instruction being required. If the compensation is not completed by the competent body within one month, the client's victimisation shall be attended and the amount forwarded to the competent body. (Unless otherwise specified in the contract, the same will apply to our Corporate Customers).
• ' With all necessary precautionary measures taken, the reclaiming of damaged goods and the payment of the compensation amount to the central warehouse, the compilation of inventories and the implementation of scrap sales are also carried out systematically (by the administration and the purchasing department).
• The right of objection is reserved within 15 business days after the HQ Compensation approval date for the compensation files that are concluded negatively (rejected), recourse is made and partial approval is given. Objections made after 15 days will not be taken into consideration.