Please make sure that the following special categories of personal data are not included in the requests, complaints and/or suggestions to be communicated to Aras Kargo Yurt İçi Yurt Dışı Taşımacılık Anonim Şirketi:
Aras Kargo Yurt İçi Yurt Dışı Taşımacılık Anonim Şirketi Rüzgarlıbahçe Mah. Yavuz Selim Cad. No:2 Beykoz / İstanbul
Aras Kargo Yurt İçi ve Yurt Dışı Taşımacılık A.Ş. (“Aras Kargo”) respects your privacy and rights regarding the protection of your personal data, within this scope, in order to ensure the security of your personal data, Aras Kargo maintains a high level protection by adopting all necessary technical and administrative security measures.
The Privacy Notice on the Request / Complaint / Suggestion Processes (the 'Privacy Notice') is intended to provide clarification on the categories of your personal data processed by Aras Kargo, the methods of collecting personal data, the purposes of processing personal data, the legal basis for processing personal data, to whom and for what purposes personal data may be disclosed, and your rights listed in Article 11 of Law 6698 on the Protection of Personal Data (the 'LPPD') within the framework of the request / complaint / suggestion processes and the LPPD.
Your personal data are collected by Aras Kargo wholly or partly by automated means or provided that the process is a part of any data filing system, through non-automated means, from physical and/or electronic environments, via Aras Kargo’s websites (especially www.araskargo.com.tr), mobile applications, customer services line, e-mail, phone, SMS, facsimile, cargo/mail, request / complaint / suggestion platforms, online meeting / communication platforms, Aras Kargo’s headquarter, branches and agencies information desks, Aras Kargo information technology systems, integrated systems pertaining to authorized public institutions and private organizations and other related 3rd parties and other methods (channels) which may be included in the future.
Your personal data categories which are processed within the scope of the collection, evaluation and conclusion of requests / complaints / suggestions, and the purposes for and the legal basis for the processing and transfer of your personal data are thoroughly explained herein below:
Personal Data Category | Legal Basis of Personal Data | The Purposes for Processing of Personal Data |
---|---|---|
Identification Data |
| Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) improvement of business processes; (vi) ensuring business continuity; (vii) goods / services after sales support services; (viii) tracking / management of requests / complaints / suggestions; (ix) management of storage and archive activities; (x) providing information to authorised persons and institutions. |
Communication Data |
| Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) improvement of business processes; (vi) ensuring business continuity; (vii) goods / services after sales support services; (viii) tracking / management of requests / complaints / suggestions; (ix) management of storage and archive activities; (x) providing information to authorised persons and institutions. |
Request / Complaint / Suggestion Data |
| Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) improvement of business processes; (vi) ensuring business continuity; (vii) goods / services after sales support services; (viii) tracking / management of requests / complaints / suggestions; (ix) management of storage and archive activities; (x) providing information to authorised persons and institutions |
Customers’ Transaction Data |
| Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) improvement of business processes; (vi) ensuring business continuity; (vii) goods / services after sales support services; (viii) tracking / management of requests / complaints / suggestions; (ix) management of storage and archive activities; (x) providing information to authorised persons and institutions. |
Audio-Visual Data |
| Your personal data in this category is processed for the following purposes: (i) conducting of audit / internal audit activities; (ii) monitoring and execution of legal affairs; (iii) management of customer relations, customer satisfaction and communication activities; (iv) improvement of business processes; (v) goods / services after sales support services; (vi) tracking / management of requests / complaints / suggestions; (vii) management of storage and archive activities; (viii) providing information to authorised persons and institutions. |
Transaction Security Data |
| Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) ensuring business continuity; (vi) goods / services after sales support services; (vii) tracking / management of requests / complaints / suggestions; (viii) management of storage and archive activities; (ix) providing information to authorised persons and institutions. |
Legal Transaction Data |
| Your personal data in this category is processed for the following purposes: (i) conducting of audit / internal audit activities; (ii) monitoring and execution of legal affairs; (iii) management of customer relations, customer satisfaction and communication activities; (iv) ensuring business continuity; (v) goods / services after sales support services; (vi) tracking / management of requests / complaints / suggestions; (vii) management of storage and archive activities; (viii) providing information to authorised persons and institutions |
Your personal data which are processed within the scope of each personal data category listed hereinabove may be transferred to the following recipient groups if the aforesaid personal data processing conditions (legal basis) for the data category concerned are further satisfied in terms of the purposes for transfer, and in accordance with articles 8 and/or 9 of the LPPD:
Your personal data, which is acquired during Aras Kargo’s operations, is retained and destroyed in a manner that is relevant, limited, and proportionate to the purposes for which it is processed pursuant to Aras Kargo’s policies and procedures on retention and disposal. These policies and procedures are drafted in accordance with primarily the Constitution, the LPDD, the Regulation on the Deletion, Destruction, and Anonymization of Personal Data, and other applicable legislation. Within this scope, if all of the aforementioned personal data processing conditions cease to exist, your personal data will be disposed of accordingly
You possess the rights stipulated in article 11 of the LPPD, as a data subject, and you may submit your application regarding your rights, in accordance with the provisions of the Communiqué on the Procedures and Principles of Application to the Data Controller.
As a data subject, you may adhere to the instructions provided in the 'Roadmap for Application to the Data Controller' to guide you through the application process.